Terms of Service and the Law

Every business needs a Terms of Service (ToS) agreement on its website, and it should also be referenced within customer contracts. This link should be clearly visible so customers can easily find and understand it.

It's also important to add a confirmation step where customers actively acknowledge that they've read and agree to the terms — typically through a checkbox at signup or checkout.

For any organization offering products or services online, regardless of location, the ToS must comply with applicable E-commerce Regulations and Consumer Information Regulations.

You should also review relevant legislation such as the Sale of Goods and Supply of Services Act to avoid legal issues and keep your business protected.

In Australia, for example, websites are prohibited from misrepresenting themselves — any information about products or services must be accurate and not misleading. This is a core part of complying with Australian consumer law.